Privacy Policy

X GRAPHICS LLC

Version 1.0

Effective Date: July 8, 2026

Table of Contents

  1. Introduction

  2. Company Information

  3. Scope of this Privacy Policy

  4. Information We Collect

  5. Information You Provide to Us

  6. Information Collected Automatically

  7. Cookies and Similar Technologies

  8. Google Analytics

  9. Google reCAPTCHA

  10. File Uploads

  11. How We Use Your Information

  12. Legal Bases for Processing Information

  13. Sharing of Information

  14. Third-Party Service Providers

  15. Data Retention

  16. Data Security

  17. Your Privacy Rights

  18. Children’s Privacy

  19. International Visitors

  20. Third-Party Websites

  21. Changes to this Privacy Policy

  22. Contact Information

1. Introduction

X Graphics LLC (“X Graphics,” “we,” “our,” or “us“) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information obtained through our website located at:

https://www.xgraphicsprinting.com

It also applies to information collected through:

  • Quote request forms

  • Contact forms

  • Artwork and file uploads

  • Email communications

  • Telephone calls

  • Text messages (SMS)

  • Orders placed with X Graphics LLC

  • Customer service communications

  • Other interactions with our business

By accessing or using our website, requesting a quote, submitting artwork, placing an order, or communicating with X Graphics LLC, you acknowledge that you have read and understand this Privacy Policy.

2. Company Information

X Graphics LLC

529 W Gulf Bank Rd.

Houston, Texas 77037

Phone: (832) 969-0015

Email: info@xgraphicsprinting.com

Website:

Homepage

3. Scope of this Privacy Policy

This Privacy Policy applies solely to information collected by X Graphics LLC through our website and business operations.

It governs information collected from:

  • Website visitors

  • Customers

  • Prospective customers

  • Individuals requesting estimates

  • Individuals submitting artwork

  • Individuals contacting us through online forms

  • Purchasers of our products and services

This Privacy Policy does not apply to third-party websites, platforms, payment processors, or services that may be linked from our website. Those services maintain their own privacy practices, and we encourage you to review their respective privacy policies before providing personal information.

4. Information We Collect

Depending on how you interact with our website and services, we may collect several categories of information.

Personal Information

You may voluntarily provide information including:

  • Full name

  • Company name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Project information

  • Artwork instructions

  • Uploaded files

  • Messages submitted through our forms

  • Order history

  • Communication preferences

Providing this information is voluntary; however, certain information may be required to provide quotations, fulfill orders, respond to inquiries, or deliver requested services.

Commercial Information

When you request products or services, we may collect information regarding:

  • Products requested

  • Services requested

  • Quantities

  • Sizes

  • Materials

  • Printing specifications

  • Design preferences

  • Installation requirements

  • Shipping preferences

  • Purchase history

Uploaded Artwork and Files

Customers may upload artwork, logos, photographs, illustrations, designs, or other files needed to complete requested services.

Uploaded files may include embedded metadata created by the originating software or device. We recommend removing any metadata you do not wish to share before uploading files.

We use uploaded files solely to provide the requested services, communicate regarding your project, maintain order records, and comply with applicable legal obligations.

Communications

If you contact us by telephone, email, text message (SMS), or through our website, we may retain copies of those communications in order to:

  • Respond to inquiries

  • Provide customer support

  • Process orders

  • Improve customer service

  • Maintain business records

  • Resolve disputes when necessary

Payment Information

Payments may be processed through third-party payment providers.

X Graphics LLC does not intentionally store complete payment card numbers, security codes (CVV), or other sensitive payment credentials on our website servers.

Payment information is processed according to the privacy and security practices of the applicable payment processor.

 

11. How We Use Your Information

X Graphics LLC uses the information we collect to operate our business, fulfill customer requests, improve our services, and comply with applicable legal obligations.

Depending on the nature of your interaction with us, we may use your information to:

  • Respond to quote requests and inquiries

  • Communicate with you regarding products or services

  • Process and fulfill orders

  • Prepare graphic designs and digital proofs

  • Manufacture custom printed products

  • Schedule installations and deliveries

  • Provide customer support

  • Send order confirmations and production updates

  • Notify you when orders are ready for pickup

  • Process payments through authorized payment providers

  • Verify customer identity when necessary

  • Improve the functionality and performance of our website

  • Analyze website traffic and visitor behavior

  • Maintain internal business records

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Protect the security and integrity of our website

  • Enforce our Terms & Conditions and other business policies

  • Comply with applicable legal obligations

  • Resolve disputes and respond to legal requests

We use personal information only for legitimate business purposes and do not sell your personal information to third parties.

12. Marketing Communications

With your permission, or where otherwise permitted by applicable law, X Graphics LLC may send communications regarding:

  • New products

  • Promotional offers

  • Company news

  • Special pricing

  • Seasonal promotions

  • Printing tips

  • New services

  • Educational content related to our products

Marketing communications may be delivered by:

  • Email

  • Text message (SMS)

  • Telephone (where permitted)

  • Other communication methods you have authorized

You may opt out of receiving marketing communications at any time by:

  • Clicking the “Unsubscribe” link included in marketing emails;

  • Replying “STOP” to marketing text messages, when applicable; or

  • Contacting us directly using the information provided in this Privacy Policy.

Please note that opting out of marketing communications does not prevent us from sending transactional or service-related messages, such as order confirmations, production updates, shipping notifications, or responses to customer service inquiries.

13. How We Share Information

X Graphics LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share information only when reasonably necessary to operate our business or as required by law.

Examples include:

Service Providers

We may share information with trusted service providers who assist us with:

  • Website hosting

  • Payment processing

  • Shipping and delivery

  • Website analytics

  • Spam prevention

  • Email communications

  • Technical support

  • Cloud storage

  • Information technology services

These providers receive only the information reasonably necessary to perform the services they provide on our behalf.

Shipping Providers

When products are shipped, we may provide shipping carriers with information necessary to complete delivery, including:

  • Name

  • Shipping address

  • Telephone number (when required)

  • Order information

Payment Processors

Payments made through our website or other approved methods are processed by independent payment providers.

These providers maintain their own privacy and security practices, and X Graphics LLC does not receive or retain complete payment card information.

Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Enforce our agreements

  • Protect our legal rights

  • Protect customer safety

  • Prevent fraud

  • Investigate suspected illegal activity

  • Defend against legal claims

Business Transfers

If X Graphics LLC is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

14. Third-Party Services

Our website may rely on trusted third-party providers to deliver certain features and services.

Depending on how our website is configured, these providers may include:

  • Hostinger (website hosting)

  • Google Analytics

  • Google reCAPTCHA

  • Google Fonts

  • Google Maps

  • Elementor

  • Email service providers

  • Payment processors

  • Shipping carriers

  • Cloud storage providers

These third-party providers maintain their own privacy policies and security practices.

X Graphics LLC does not control the privacy practices of third-party services, and we encourage visitors to review the privacy policies of those providers before submitting personal information.

15. Email and SMS Communications

When you contact X Graphics LLC or request a quote, we may communicate with you by:

  • Email

  • Telephone

  • Text message (SMS)

These communications may include:

  • Quote responses

  • Order confirmations

  • Artwork proof notifications

  • Production updates

  • Shipping notifications

  • Pickup reminders

  • Appointment scheduling

  • Customer support

Message and data rates may apply according to your mobile carrier’s plan.

Consent to receive transactional communications is not a condition of purchasing our products or services.

16. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill customer orders

  • Provide customer support

  • Maintain warranty records

  • Respond to future inquiries

  • Maintain accounting records

  • Comply with tax obligations

  • Resolve disputes

  • Enforce agreements

  • Satisfy applicable legal requirements

The length of time information is retained depends on the nature of the information and applicable legal or business requirements.

When personal information is no longer reasonably necessary, we will securely delete, anonymize, or otherwise dispose of the information using commercially reasonable methods.

17. Data Security

X Graphics LLC uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

  • Secure website hosting

  • SSL (Secure Socket Layer) encryption

  • Password-protected systems

  • Limited employee access

  • Firewall protection

  • Malware monitoring

  • Software updates

  • Secure cloud services

  • Internal security procedures

While we strive to protect personal information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, X Graphics LLC cannot guarantee absolute security, and users provide information at their own risk.

 

18. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain privacy rights regarding the personal information we collect about you.

Subject to applicable legal requirements and verification of your identity, these rights may include the ability to:

  • Request access to the personal information we maintain about you.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of certain personal information, subject to applicable legal exceptions.

  • Request information regarding how your personal information has been used.

  • Opt out of certain marketing communications.

  • Withdraw consent where processing is based on consent.

  • Request a copy of certain personal information you have provided to us, where required by applicable law.

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

Before fulfilling certain requests, we may ask you to verify your identity to protect your privacy and prevent unauthorized access to personal information.

We will respond to qualifying requests within the time periods required by applicable law.

19. State Privacy Rights

Residents of certain U.S. states may be entitled to additional rights under applicable privacy laws.

Where required by law, X Graphics LLC will honor applicable consumer privacy rights, including requests to:

  • Access personal information.

  • Correct inaccurate personal information.

  • Delete eligible personal information.

  • Receive information regarding categories of personal information collected.

  • Appeal certain privacy-related decisions where required.

Because privacy laws continue to evolve, we reserve the right to update our practices as necessary to comply with future legal requirements.

20. Do Not Track Signals

Some web browsers include a “Do Not Track” (“DNT”) feature that allows users to indicate a preference regarding online tracking.

At this time, there is no universally accepted industry standard for responding to DNT signals.

Accordingly, our website does not currently respond differently when a DNT signal is received.

If an industry standard becomes established or applicable law requires a different approach, we may revise this policy accordingly.

21. Children’s Privacy

Our website and services are intended for business customers and individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children under the age of thirteen (13).

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information as soon as practicable.

Parents or legal guardians who believe a child has submitted personal information to X Graphics LLC may contact us using the information provided below.

22. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or online services that are not owned or controlled by X Graphics LLC.

Examples may include:

  • Social media platforms

  • Payment providers

  • Shipping carrier websites

  • Google services

  • Map services

  • Product suppliers

  • Manufacturer websites

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Visitors should review the privacy policies of any third-party website before providing personal information.

23. Changes to this Privacy Policy

X Graphics LLC may update this Privacy Policy from time to time to reflect:

  • Changes in applicable law;

  • Changes in our business operations;

  • Changes in technology;

  • Changes in website functionality;

  • Changes in third-party service providers; or

  • Other legitimate business reasons.

When material changes are made, we will update the “Effective Date” shown at the beginning of this Privacy Policy.

Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

We encourage visitors to review this Privacy Policy periodically to remain informed about our current privacy practices.

24. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information below.

X Graphics LLC

529 W Gulf Bank Rd.

Houston, Texas 77037

Phone: (832) 969-0015

Email: info@xgraphicsprinting.com

Website:

Homepage

25. Consent

By accessing or using the X Graphics LLC website, requesting a quotation, submitting artwork or files, contacting us, or purchasing products or services, you acknowledge that you have read and understood this Privacy Policy.

Your continued use of our website and services constitutes your acceptance of the practices described in this Privacy Policy, as updated from time to time.

If you do not agree with this Privacy Policy, please discontinue use of our website and do not submit personal information through our online forms or services.

Document Information

Document: Privacy Policy

Company: X Graphics LLC

Version: 1.0

Effective Date: July 8, 2026

Website: https://www.xgraphicsprinting.com

© 2026 X Graphics LLC. All Rights Reserved.